| 8 | |
| CALL CENTRE CUSTOMER AGENT: CLIENT SERVICE AGENTS (VARIOUS POSTS) | |
| Office of HoD | |
| DIRECTORATE: COMMUNICATION | |
| CAPE TOWN | |
| 7 | |
| R 242 475 | |
| per annum | |
| Senior Certificate with a minimum of at least 6 years of relevant experience. Knowledge of PERSAL. Experience in public service and/or education environment with specific reference to applicable employment, conditions of service legislation, finance and client service environment. Proven communication skills in at least two official languages of the Western Cape Province. | |
| Attending to queries from WCED clients; answer clients questions, and question clients to obtain a full understanding of the information required. Refer queries to back-office support where further research is required. Log all queries using relevant systems and monitor referred queries to facilitate timely responses and quality customer service. Communicate clearly and effectively with clients and colleagues and manage lengths of visits and calls. Recognise and manage assertive customers. Promote teamwork and client service success. Organise and prioritise duties and contribute to on-going systems development. Develop personal client service knowledge and skills and attend relevant training programmes. Assist Communication Directorate as required. | |
| Good knowledge of employee benefits, finance matters and salary policies of government; polite, reliable, self-motivated and good interpersonal skills; good customer service skills; professional client service manner; active listener with analytical skills; commitment to ongoing knowledge and skills development; good written communication and documentation skills; computer literacy; commitment to success in client service. | |
| Ability to work under pressure; Ability to work in a team. | |
| Mr LL Bruce (021) 467 2558 | |
| 2021-02-19 |
e-Recruitment
