| 70 | |
| CALL CENTRE AGENT: SAFE SCHOOLS : | |
| Branch Institutional Development Coordination | |
| DIR: INSTITUTIONAL MANAGEMENT & GOVERNANCE | |
| CAPE TOWN | |
| To provide a professional school safety and mediatory Call Centre service to educators, learners and parents, including a rational safety risk analysis, and first line of support (debriefing) and advice for victims of abuse, violence and crime. | |
| 7 | |
| R325 101 | |
| per annum | |
| A relevant Diploma with 3 years appropriate experience. Excellent communication skills in at least two of the official languages of the Western Cape (isiXhosa, English, Afrikaans). ; Helpdesk / Call / On-line Certificate; Certificate in Basic Counselling or debriefing | |
| Providing a rational safety risk analysis in school issues/crime. Providing a first line of support to victims of abuse, violence and crime. Managing different categories of victims using psychological management plans to prevent post-traumatic stress disorders. Assessing the situation and identifying, addressing and facilitating the counselling and referral on concurrent issues, using a multi-modal approach. Plan crisis interventions for different categories of crime. Act as referral agency for all calls registered. Provision of rapid response support with regard to gang presence on school premises, and gang intimidation, threats, shootings and killings. Provision of immediate support and advice to schools in instances of vandalism and property damage, physical assault, stabbing and general fighting/ warfare. Provision of an information service to learners, educators, parents, support staff, governing bodies, with regard to issues such as rules, regulations and legislation when it comes to rights, responsibilities/ obligations. Rendering support and advice, or referring calls dealing with safety-related phenomena, including HIV/AIDS, substance abuse, trauma, teenage pregnancies, abortion and general queries. Serving as a crisis management team when required. Psycho-education of client and relevant family members. Collect and analyse data. Utilising the Safety Management budget. | |
| A good understanding of schools / institutions and the dynamics | |
| Must be able to work in a team. Must be polite, reliable, self-motivated and have good interpersonal skills. Good customer service skills. Ability to work under pressure. Active listener and analytical thinker. Professional telephone manner. Be computer literate. Ability to stay calm in an emergency and under pressure. Counselling and debriefing skills. Commitment to ongoing knowledge and skills development. Knowledge of school dynamics. Good written communication and documentation skills. | |
| Mr William JS Jantjies : Tel 021 467 2611/3 | |
| 2025-06-10 |
e-Recruitment
